Business numbers, call flows and messaging, connected in one platform.
Phone Numbers
Search available US phone numbers by area code and choose the number you prefer.
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Choose a business number you like using the number-search tools in your DigiCalls account.
What it can do
Search available US numbers by area code, or browse the available options.
Select your preferred number or several numbers and send a request.
See your package allowance and track the progress of your requests.
Request additional numbers for pricing and allowance review.
Illustrative example
Search area code 323, select an available number you like and submit your choice for review.
Numbers depend on availability and your package. A selection request does not reserve or purchase a number. Our team confirms pricing where needed and completes purchase and assignment.
Cloud PBX
Connect your business phones. Give staff, reception desks or rooms their own internal extensions.
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Cloud PBX uses VoIP (Voice over Internet Protocol) to connect compatible phones over the internet and give your team internal extensions.
What it can do
Connect compatible SIP desk phones and assign internal extension numbers.
Call between internal extensions.
Route incoming business calls to the right phone or extension.
Make external calls using your business number.
Connect enabled IVR or AI call flows to configured extensions.
Illustrative example
101 · Reception / 102 · Office / 103 · Room
Cloud PBX access and phone setup are required. IVR and AI transfers also need the corresponding service access.
Multilingual IVR & Auto Attendant
Give callers a clear choice. Build a multilingual phone menu with keypad options or recognition of prepared spoken choices.
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Help callers reach the right person or information without waiting for someone to answer.
What it can do
Create greetings and menu choices for the calls your business receives.
Let callers press a key or say a prepared menu option.
Transfer to a configured phone number or an enabled PBX extension.
Share opening hours, your address, services or website.
Offer voicemail, a callback request or a requested text when configured.
Choose business-hours behavior and separate after-hours or lunch-break options.
Choose which languages callers can select for your phone menu.
Prepare separate greetings and menu audio for your chosen languages.
Preview generated, custom or uploaded menu audio before publishing.
Illustrative example
“Press 1 for reception, 2 for opening hours or 3 to request a callback.”
Available actions and languages depend on your enabled services and configuration. Spoken menu choices are different from a free-form AI conversation.
AI Receptionist
Let callers explain what they need in their own words. Offer multilingual conversations using the business information you approve.
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Give callers a natural first conversation while keeping your business in control.
What it can do
Answer questions using saved business details and number-specific guidance.
Offer only the call actions enabled for that incoming number.
Transfer callers to configured people or extensions.
Send a requested text, collect voicemail or save a callback request when enabled.
Choose the conversation languages offered to your callers.
Choose the voice, conversation tone and answer length.
Define a backup response for times when AI is unavailable.
Illustrative example
Caller: “Are you open on Saturday?” The AI answers from your saved business hours.
AI uses your approved information and configured actions. Service access, language support and action readiness must be confirmed for your setup.
SMS & Email Notifications
Send SMS notifications, receive replies and keep customers informed from your account or connected software.
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Send useful SMS updates and continue the conversation when customers reply. Email notifications are planned and are not available yet.
What it can do
Read and reply to customer texts in your DigiCalls account.
Let callers request saved information, your website or opening hours by text from the phone menu.
Review incoming replies, message history and delivery status.
Save time with reusable messages for common customer questions.
Illustrative example
A caller chooses “Text me your opening hours” from your configured phone menu.
Message templates
Use starter texts for requests, appointments, readiness updates and business information.
Personalize your saved messages with names, dates and request details.
Check how your message will read before sending it.
Use your saved texts for replies, confirmations and reminders.
Requires an approved business number, enabled messaging and customer consent. Our team can help you understand the setup.
Call Recording
Return to the details of a conversation. Play and download available call audio from your call history.
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Listen back before following up on a customer question or checking the details of a call.
What it can do
Record supported external Cloud PBX conversations and supported IVR or AI transfer conversations.
Listen to available audio in your account.
Download an MP3 when you need a copy.
Access available recordings during your account’s configured retention period.
Illustrative example
Find a supported recorded call in Call History, then choose playback or MP3 download.
Audio only. Recording and storage must be enabled, with owner or administrator access. Internal extension calls and the AI conversation itself are not recorded.
Call History & Analytics
Review call activity, duration and outcomes. Find missed calls and the follow-up your team needs.
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Give your team a clear place to review recent business calls.
What it can do
Review the caller, date, time, duration and call status.
Filter by period, incoming or outgoing direction, and result.
Find voicemail, callback requests and calls with available recordings.
See extension and transfer details where they were captured.
Illustrative example
Find a missed call, review the available details and decide who should follow up.
History shows recent matching calls and the information available for each call. Recording and voicemail access follow their own service and retention settings.
Voicemail
Give callers a place to leave a message when your team cannot answer.
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Keep a useful next step available after hours or when the team is busy.
What it can do
Offer voicemail in your phone menu or configured unanswered-call flow.
Provide a voicemail choice after hours or during a break.
Play available messages from Call History.
Download an available voicemail as an MP3.
Illustrative example
After closing time, your configured menu offers the caller a way to leave a message.
Voicemail must be enabled and configured. Available audio follows your voicemail retention policy.
Callback requests
Let callers ask your team to call them back when they cannot reach someone immediately.
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Save a caller’s request so your team can follow up with the right person.
What it can do
Add a callback choice to your configured call flow.
Save the caller’s number with the request.
Offer the choice after hours or during a break.
Review callback requests in Call History and follow up with the caller.
Illustrative example
A caller requests a callback. Your team reviews the request and makes the return call.
Requires a usable caller number. This saves a request for manual follow-up; it does not place an automatic return call or book an appointment.
API Integration & Automation
Connect DigiCalls with your application, website or customer-management software. Keep messages and business activity working together.
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Let your software work with your business communications.
What it can do
Send confirmations and updates from your connected business software.
Bring customer replies and message status into your workflow.
Use account information and call history in your connected tools.
Choose the information each connection is allowed to access.
Illustrative example
A service application confirms a new request by SMS, then links the customer’s reply to the same case.
SMS automations
Send a confirmation when your connected software receives a new request.
Plan a reminder for an appointment or another important date.
Schedule a saved message and check its progress in your account.
Pause automatic messages or cancel a scheduled message before sending begins.
SMS updates
Let connected software know when a customer replies.
Follow changes in message delivery status.
Bring replies into your customer-service workflow.
Check the connection and pause updates when you need to.
Connection options depend on your software and the services enabled for your account. We’ll confirm the setup needed with you.
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